Get Items From Other Libraries

Navigate to the ILLiad Login Page.

Enter your Log-in credentials (Note: This is not the same as your WilmU Single Sign-On Credentials). 

Username: Your full WilmU email address (this includes the domain, which is @my.wilmu.edu for students, and @wilmu.edu for staff and faculty).
Password: The last 4 digits of your WilmU ID number (students can find instructions on locating their ID number here).

When you have entered this information, select the "Log In" button.

Faculty, staff and current students of Wilmington University are eligible to use the Interlibrary Loan service.
Alumni and community library users are not eligible.

Books (except textbooks), photocopies of journal articles (within the restrictions of copyright law), and many dissertations may be requested through Interlibrary Loan.

Materials generally not available include items on reserve, textbooks, ebooks, entire issues of journals and reference books.

Wilmington University Library supports thousands of students across the United States. Due to resource limitations, we are unable to provide textbooks to students through interlibrary loan for the following reasons: 

1. Supplying textbooks to some students and not others would create an equity disparity. We strive to treat all students equally - because requesting textbooks for specific students and not others would be unequal treatment, we will not supply textbooks through ILL. 

2. Wilmington University has various agreements in place with textbook publishers, which we would be violating if we distributed textbooks through ILL. 

3. Most libraries do not have comprehensive, modern textbook collections, and the ones that do are unlikely to lend them. What this means is that even if a textbook makes it through our filters, the request would either not be filled, or the book that would be delivered to you would be an old edition, and not helpful for your class. 

For help in acquiring your textbooks, please consult the Wilmington University Campus Store.

In short, it's against the law!

The reason for this is that publishers license eBook access to libraries, with limitations. Usually, those limitations mean that eBook access can only be granted to patrons of the specific library licensing the eBook, and not to patrons at other libraries making interlibrary loan requests.

Currently, U.S. Copyright Law affirms that publishers can do this. If you're interested in understanding the nuances of the law, I recommend looking into Hachette v. Internet Archive for the most recent court rulings on this issue. 

There is no specified limit on the number of interlibrary loan requests we will fill each semester, but interlibrary loan staff will use their best judgement to prevent copyright violations, and may reject requests for print books if you have a large quantity of print books already checked out through ILL.

We are committed to processing ILL requests in a timely manner. If you order an article from a journal that our Library does not own or it is unavailable electronically, we will ask a library that does own the journal to electronically send us a photocopy, which we will then forward to you in an email. This delivery method is called Web Delivery and is the fastest method of receiving an ILL request. It is possible for some web delivery articles to arrive within 24 hours.

Because we cannot control how quickly other libraries will respond to our request, it can take anywhere from 2 to 10 business days for your article or book to arrive. Please allow up to 2 weeks for books and dissertations to arrive.

During high volume periods, requests may take longer, so allow ample time. If any unusual problems arise that delay your request, you will be contacted.

Wilmington University makes every attempt to obtain materials free of charge and usually can. However, some libraries may charge for books or articles requested through Interlibrary Loan. If there is a charge for any item, you will be contacted first.

Dissertations and other materials may have restrictions. Check with ILL staff on how to purchase dissertations directly from ProQuest UMI. This pertains only to dissertations from other schools.

Requests can be cancelled for a variety of reasons. Please see Cancelled Request Help for more information, or email interlibraryloan@wilmu.edu.

When the material is available, you will be notified by email.

Journal articles will be sent directly to your ILLiad account and can be viewed by clicking on 'Electronically Received Articles' beneath View on the ILLiad Main Menu.

Books or other items will mailed to the home address we have on file for you. If there are any discrepancies in your home address, you will be contacted prior to mailing. 

You may indicate that you would prefer items be held at the New Castle library front desk by typing in the 'notes' field of the ILLiad request form, or by emailing interlibraryloan@wilmu.edu. If you would like to pick up materials at the Dover Learning Commons please call 1-800-451-5724 or email interlibraryloan@wilmu.edu.

You also may check the Information Desk in New Castle or call (800-451-5724) to see if an item is being held for you.

Journal articles can be viewed on your ILLiad account for 30 days. However the article can be saved to your computer or printed out at any time within the 30 days.

The due date for books, borrowed dissertations and other items is usually between 2-4 weeks. This is determined by the lending library, not the Wilmington University Library.

Books, borrowed dissertations and other items can be returned to the Library in person or by mail, on or before the due date. The Library covers all shipping charges.

If returning by mail, please allow extra time for delivery. You will be charged overdue fines of $1.00 per day, per item. Users will be billed for lost materials.

In most cases a renewal will be granted by the lending library.

If you would like to renew any borrowed items, you may request a renewal through ILLiad.

Log on to ILLiad and select 'Checked Out Items' beneath View on the Main Menu. Then click on the transaction number of the item you wish to renew. At the top of the page, click on 'Renew Request.'

Every mailed print material will come prepackaged with a return shipping label. When you mail the material back to Wilmington University, you should use the shipping label so that you can avoid shipping fees, and so that we can track the book through USPS.

If you do not use the provided shipping label, and the item is lost in transit, you may be charged for replacement of the item. Please see User Agreement for more information.

If you have lost your shipping label, you may request a replacement via mail or email by contacting interlibraryloan@wilmu.edu.

Click on Forgot Your Password? on the ILLiad Logon page.

Then enter in your Username to have a password reset email sent to you.

Students: Your my.WilmU.edu Email Address is your Username. Staff and Faculty: Your wilmu.edu Email Address is your Username.

If you receive the following message, please contact our Interlibrary Loan office to have your ILLiad account unlocked.

"User has been locked out due to exceeding the failed login limit. Please contact library staff to unlock this account."

Email: interlibraryloan@wilmu.edu
Phone: 1-800-451-5724

The most common reason for being blocked from making ILLiad requests is that you have a print material checked out that is more than 14 days overdue, but it is possible that your account has been blocked for a different reason. If you have overdue material that is returned, your account should be unblocked automatically when the materials are checked back into the library.

Please contact interlibraryloan@wilmu.edu if you have questions about this, or if your account is blocked but you do not have any overdue material.